Privacy Policy

Information We Collect

We collect information you provide directly to us when you request our carpet cleaning services, contact us for estimates, or interact with our website.

Personal Information:

Name and contact information (phone, email, address)
Service address and property details
Payment information for completed services
Communication preferences and service history

Automatically Collected Information:

Website usage data and analytics
Device information and IP address
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to provide, maintain, and improve our carpet cleaning services and customer experience.

Service Delivery:

Schedule and perform cleaning services
Process payments and billing
Provide customer support
Send service confirmations and updates

Business Operations:

Improve our services and website
Analyze usage patterns and preferences
Send promotional offers (with consent)
Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

With service providers who assist in our operations (payment processing, scheduling software)
When required by law or to protect our rights and safety
In connection with a business transfer or merger (with notice to you)
With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards:

Encrypted data transmission
Secure payment processing
Regular security updates
Access controls and monitoring

Operational Safeguards:

Employee training and agreements
Limited access to personal data
Regular security assessments
Incident response procedures

Your Rights and Choices

You have several rights regarding your personal information and how we use it:

Access and Correction: Request access to or correction of your personal information

Deletion: Request deletion of your personal information (subject to legal requirements)

Marketing Communications: Opt out of promotional emails and marketing communications

Cookie Preferences: Manage your cookie settings and tracking preferences

Cookies and Tracking

We use cookies and similar technologies to enhance your website experience and analyze site usage. You can control cookie settings through your browser or our cookie preference center.

Essential Cookies:

Required for basic website functionality and cannot be disabled.

Analytics Cookies:

Help us understand how visitors interact with our website to improve user experience.

Marketing Cookies:

Used to deliver relevant advertisements and track campaign effectiveness.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations.

Customer service records: 7 years for tax and business purposes
Marketing communications: Until you unsubscribe or request deletion
Website analytics: 26 months maximum
Payment information: As required by financial regulations

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:

Email: elenasteele@carpetjackclean.com

Phone: (812) 926-8076

Address: 13273 Wilmington Hills Dr N

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.