Refund Policy

Our commitment to your satisfaction and the terms governing refunds for our carpet cleaning services.

Effective Date: January 1, 2024

Our Satisfaction Promise

At Jack's Carpet Cleaning, your complete satisfaction is our top priority. We stand behind our work with a comprehensive satisfaction policy that ensures you receive the quality service you expect.

What This Means for You:

  • If you're not completely satisfied, we'll return to re-clean the area at no charge
  • If re-cleaning doesn't resolve the issue, we'll provide a full refund
  • No questions asked - your satisfaction is our measure of success
  • This policy applies to all our cleaning services

Refund Eligibility

Eligible Situations:

  • Service did not meet agreed-upon standards
  • Cleaning results are unsatisfactory after re-service attempt
  • Service was not completed as scheduled without valid reason
  • Damage occurred due to our negligence (covered by insurance)

Reporting Requirements:

  • Concerns must be reported within 24 hours of service completion
  • Allow opportunity for re-service before requesting refund
  • Provide reasonable access for quality assessment
  • Document specific areas of concern when possible

Refund Process

Step-by-Step Process:

1
Contact Us Immediately

Call (812) 926-8076 or email within 24 hours of service

2
Quality Assessment

We'll schedule a time to assess the concerns and discuss solutions

3
Re-Service Opportunity

We'll attempt to resolve the issue through re-cleaning at no charge

4
Refund Processing

If re-service doesn't resolve the issue, full refund within 5-7 business days

Limitations and Exclusions

Service Limitations:

While we strive for perfect results, some situations are beyond the scope of standard cleaning services:

  • Permanent stains that cannot be removed by any method
  • Pre-existing carpet damage or wear patterns
  • Color bleeding from non-colorfast dyes
  • Carpet shrinkage due to manufacturing defects
  • Odors from sources outside the carpet (subflooring, padding)

Exclusions from Refund Policy:

  • Customer cancellations after service completion
  • Dissatisfaction with natural carpet characteristics revealed after cleaning
  • Issues not reported within the 24-hour window
  • Damage caused by customer negligence or misuse

Contact Us About Refunds

If you have concerns about your service or need to discuss a potential refund, please contact us immediately:

Immediate Response:

(812) 926-8076

Available 7 days a week for service concerns

Written Documentation:

elenasteele@carpetjackclean.com

For detailed concerns and documentation